Your questions answered about buying from CTS, and other ways you can get involved in our work.
1. Overseas Customers. I’m in a country outside of Britain. How can I order CTS publications?
2. Currencies. I’m ordering from outside Britain. What will this order cost in my own currency?
3. Offline orders. Can I order without using this website?
4. Products. Does CTS sell rosaries, medals, statues, holy pictures, etc?
5. Discounts. Does CTS offer discounts to its customers?
6. Parish accounts. I already order from CTS for my parish. How do I get the same discount online?
7. School Orders. How can I place an order for a school?
8. Delivery. How long will my order take to arrive?
9. Problems with order. How do I return an item which arrives damaged or imperfect?
10. Returns. Can I return an unwanted item?
11. Supporting CTS. I like what CTS does. How can I support CTS's work?
12. Publishing. How does CTS choose what to publish? Can I write for CTS?
13. Security. Are my card details secure if I order through the CTS website?
1. Overseas Customers. I’m in a country outside of Britain. How can I order CTS publications?
We can send publications to you anywhere in the world. You can place your order through this website, selecting your country from the list, and the correct postage will be added.
If ordering offline, click here for contact details. Credit cards are our preferred payment method. Please do not send foreign currencies. Please note that $ US Dollar prices are shown on this website for comparison purposes only and do not reflect the exact amount that will be charged to your credit card due to fluctuations in the exchange rate and charges made by your card provider for transactions in foreign currencies.
We also have distributors overseas who can deal with your requirements. Click here for details.
2. Currencies. I’m ordering from outside Britain. What will this order cost in my own currency?
As well as the price in Pounds Sterling (£ or GBP), on this site we show an equivalent price in $ US Dollars. Dollar prices are shown on this website for comparison purposes only and do not reflect the exact amount that will be charged to your credit card due to fluctuations in the exchange rate and charges made by your card provider for transactions in foreign currencies.
We also have distributors overseas who can deal with your requirements. Click here for details.
3. Offline orders. Can I order without using this website?
Yes, you can contact us at this address. Credit cards are our preferred payment method. Please do not send cash or foreign currencies. (Established customers may choose to be invoiced for the goods).
Overseas customers: Credit cards, direct transfer of funds, or sterling draft drawn on a UK bank are our preferred payment methods. Please do not send foreign currencies.
4. Products. Does CTS sell rosaries, medals, statues, holy pictures, etc?
These are not available from us, but our CTS Bookshop in London does sell these, and also offers a mail-order service. Follow the link for contact details.
5. Discounts. Does CTS offer discounts to its customers?
CTS offers discounts to customers who are re-selling our products:
25% standard discount for Parish Distributor customers;
35% standard discount for bookshop customers.
We also offer a 10% discount to schools (except for R.E. textbooks which are run on a separate discount structure).
Please contact us directly if you wish to apply for one of these types of account. For full details, see our Terms and Conditions.
If you are already set up as a CTS Parish Distributor or have a Bookshop account with us, and would like to obtain your usual discount when you order online, please read the instructions contained in the next question below.
6. Parish accounts. I already order for my parish. How do I get the same discount online?
If you already have a CTS account for your parish or bookshop, please use these easy-to-follow instructions to guide you through the process of setting up an online account. This account will allow you to get the same discounts through our website that you already get when you place an order with CTS.
(1) Go to the following webpage:
http://www.cts-online.org.uk/acatalog/Account_Registration.html This link opens in a new window so that you can refer to these instructions at the same time.
(2) Select "Parish Account Registration" or "Trade Account Registration". Click on the "BUY" button, which will take you to the shopping basket page.
(3) Click on "Checkout Now".
(4) Now enter your country, delivery and billing address information in full.
(5) Tick to accept our Terms and Conditions.
(6) Enter your CTS account number under "Account Details". This is not obligatory but will speed up the processing of your account registration by our staff.
(7) Complete the process: you will get an automatic "receipt" by e-mail.
(8) We will double-check the information you have provided against your customer record for security and data accuracy purposes, and contact you if there are any problems.
(9) We will then assign Parish Distributor or Trade account status to the online account you've just set up, and e-mail you to say that it's ready for you to use and to give you a username and password. We aim to do this within 1 working day (please note that we cannot set up this account during weekends and public holidays).
(10) When you receive this e-mail, you can return to the CTS website, log in using the username and password we've sent you (click on Account: Log in at top right) and proceed to shop with your usual discount.
(11) If you experience any problems with ordering, please just contact us by e-mail or call 020 7640 0042 and we'll help you as soon as we can.
CTS welcomes new parishes into its Parish Distributor scheme. If you would like to distribute CTS publications in your parish, please contact us. For full details, see our Terms and Conditions.
7. School Orders. How can I place an order for a school?
If you are not able to purchase through this website using a credit card, then please send us a fax with an official school purchase order number and we will invoice you. Schools discount (10%) is only available for offline purchases made with official school purchase orders.
8. Delivery. How long will my order take to arrive?
Typically, delivery will happen as follows:
UK: 5 working days from receipt of order, however this may rise to 10 working days at the busiest times (January, May and September).
Overseas: Europe 7-10 working days, rising at the busiest times and if delivery is to remote parts of the world.
If your order is more urgent, please tell us when you place it.
9. Problems with order. How do I return an item which arrives damaged or imperfect? How do I notify you of incorrect/missing items?
First, please see our Terms and Conditions. Please notify us of the problem on receipt by contacting CTS customer services team and we will arrange for return of the goods and refunds, credits or replacements as needed.
10. Returns. Can I return an unwanted item?
Yes, providing it is undamaged (unopened in the case of DVD and CD-ROM products) and returned in accordance with our Terms and Conditions.
Please note that unwanted items must be returned at your own expense (this does not apply to items returned as damaged, imperfect, or sent in error: see question above). For full details, see our Terms and Conditions.
11. Supporting CTS. I like what CTS does. How can I support CTS's work?
Click on this link to learn more about ways you can become involved in CTS's work.
12. Publishing. How does CTS choose what to publish? Can I write for CTS?
Our mission statement provides clear guidance for CTS's publishing programme. This programme is developed by our Publishing Team and Editorial Board which meet regularly to decide on publishing projects. We publish official Church documents, automatically, as soon as they are issued. We publish catechetical courses for parishes and schools. We are most famous for our wide range of pocket-sized booklets on aspects of Catholic faith, life and practice.
CTS publishing policy abides by the requirements and guidance set out in the Vatican document 'Liturgicam Authenticam' and associated regulations, such as that on the proper use of the Name of God issued by the Congregation for Divine Worship and the Discipline of the Sacraments (June 2008).
CTS welcomes unsolicited scripts that fit this profile, and we would be happy to consider new proposals: click here for contact details.
13. Security. Are my card details secure if I order through the CTS website?
Card transactions are securely handled for CTS by Protx, which means CTS does not at any time handle or hold your card details. Protx has achieved the highest level of compliance under the Payment Card Industry Data Security Standard (PCI). They adhere to the most stringent levels of fraud screening, ensuring that your details remain secure throughout the transaction process.
