Your questions answered about buying from CTS, and other ways you can get involved in our work.

1. Overseas Customers. I’m in a country outside of Britain. How can I order CTS publications?

2. Currencies. I’m ordering from outside Britain. What will this order cost in my own currency?

3. Offline orders. Can I order without using this website?

4. Products. Does CTS sell rosaries, medals, statues, holy pictures, etc?

5. Discounts. Does CTS offer discounts to its customers?

6. School Orders. How can I place an order for a school?

7. Delivery. How long will my order take to arrive?

8. Problems with order. How do I return an item which arrives damaged or imperfect?

9. Returns. Can I return an unwanted item?

10. Supporting CTS. I like what CTS does. How can I support CTS's work?

11. Publishing. How does CTS choose what to publish? Can I write for CTS?

12. Security. Are my card details secure if I order through the CTS website?

1. Overseas Customers. I’m in a country outside of Britain. How can I order CTS publications?

We can send publications to you anywhere in the world. You can place your order through this website, selecting your country from the list, and the correct postage will be added.

If ordering offline, click here for contact details. Credit cards are our preferred payment method. Please do not send foreign currencies. Please note that $ US Dollar prices are shown on this website for comparison purposes only and do not reflect the exact amount that will be charged to your credit card due to fluctuations in the exchange rate and charges made by your card provider for transactions in foreign currencies.

We also have distributors overseas who can deal with your requirements. Click here for details.

2. Currencies. I’m ordering from outside Britain. What will this order cost in my own currency?

As well as the price in Pounds Sterling (£ or GBP), on this site we show an equivalent price in $ US Dollars. Dollar prices are shown on this website for comparison purposes only and do not reflect the exact amount that will be charged to your credit card due to fluctuations in the exchange rate and charges made by your card provider for transactions in foreign currencies.

We also have distributors overseas who can deal with your requirements. Click here for details.

3. Offline orders. Can I order without using this website?

Yes, you can contact us at this address. Credit cards are our preferred payment method. Please do not send cash or foreign currencies. (Established customers may choose to be invoiced for the goods).

Overseas customers: Credit cards, direct transfer of funds, or sterling draft drawn on a UK bank are our preferred payment methods. Please do not send foreign currencies.

4. Products. Does CTS sell rosaries, medals, statues, holy pictures, etc?

These are not available from us, but our CTS Bookshop in London does sell these, and also offers a mail-order service. Follow the link for contact details.

5. Discounts. Does CTS offer discounts to its customers?

CTS offers discounts to customers who are re-selling our products:

25% standard discount for Parish Distributor customers;
35% standard discount for bookshop customers.
We also offer a 10% discount to schools (except for R.E. textbooks which are run on a separate discount structure).

Please contact us directly if you wish to apply for one of these types of account. For full details, see our Terms and Conditions.

6. School Orders. How can I place an order for a school?

If you are not able to purchase through this website using a credit card, then please send us a fax with an official school purchase order number and we will invoice you. Schools discount (standard 10%; separate discount structure for purchases of our textbooks in The Way, The Truth and The Life series) is only available for offline purchases made with official school purchase orders.

7. Delivery. How long will my order take to arrive?

Typically, delivery will happen as follows:

UK: 5 working days from receipt of order, however this may rise to 10 working days at the busiest times (January, May and September).

Overseas: Europe 7-10 working days, rising at the busiest times and if delivery is to remote parts of the world.

If your order is more urgent, please tell us when you place it.

8. Problems with order. How do I return an item which arrives damaged or imperfect? How do I notify you of incorrect/missing items?

First, please see our Terms and Conditions. Please notify us of the problem on receipt by contacting CTS customer services team and we will arrange for return of the goods and refunds, credits or replacements as needed.

9. Returns. Can I return an unwanted item?

Yes, providing it is undamaged (unopened in the case of DVD and CD-ROM products) and returned in accordance with our Terms and Conditions.

Please note that unwanted items must be returned at your own expense (this does not apply to items returned as damaged, imperfect, or sent in error: see question above). For full details, see our Terms and Conditions.

10. Supporting CTS. I like what CTS does. How can I support CTS's work?

Click on this link to learn more about ways you can become involved in CTS's work.

11. Publishing. How does CTS choose what to publish? Can I write for CTS?

Our mission statement provides clear guidance for CTS's publishing programme. This programme is developed by our Publishing Team and Editorial Board which meet regularly to decide on publishing projects. We publish official Church documents, automatically, as soon as they are issued. We publish catechetical courses for parishes and schools. We are most famous for our wide range of pocket-sized booklets on aspects of Catholic faith, life and practice. CTS welcomes unsolicited scripts that fit this profile, and we would be happy to consider new proposals: click here for contact details.

12. Security. Are my card details secure if I order through the CTS website?

Card transactions are securely handled for CTS by Protx, which means CTS does not at any time handle or hold your card details. Protx has achieved the highest level of compliance under the Payment Card Industry Data Security Standard (PCI). They adhere to the most stringent levels of fraud screening, ensuring that your details remain secure throughout the transaction process.